Question 1

Will it still look like my dog?

Accepted Answer

Yes — and we’re a little obsessed with this part. Our studio is built to hold onto the things that make your dog your dog: the shape of the face, the markings, the set of the ears, the look in the eye. We render that into the style you chose, not over it.
We always send back three variations from the same photo so you can pick the one that captured them best. If the first round doesn’t quite catch them, retry costs nothing — and a clearer, well-lit close-up usually solves it. The photo you start with is the single biggest factor in how much the final piece feels like them.

Question 2

What if I don’t like the result?

Accepted Answer

You see the finished portrait before you pay anything. No account, no card on file, no surprise charge — just three rendered variations, watermarked, waiting for your approval. If none of them feel right, retry with a different style or upload a different photo, free. You only pay when you find one you actually want to keep — and the preview you approve is the artwork we deliver.

Question 3

Do I have to pay before seeing the portrait?

Accepted Answer

No. You can preview watermarked portraits free before you buy. Choose the version you love, then order it as a digital keepsake, archival print, gallery canvas, or framed heirloom. No account, no card on file, no surprise charge. You only pay when you find a portrait you actually want to keep — and the preview you approve is the artwork we deliver.

Question 4

What kind of photo works best?

Accepted Answer

Clear, well-lit photographs work best. Try to upload an image where your dog’s face, eyes, and markings are visible. Photographs taken at your dog’s eye level usually create the strongest portraits. Avoid heavy shadows, motion blur, or photos taken from far away. A close-up where you can clearly see their expression gives our painters the most to work with.

Question 5

Can you make memorial portraits?

Accepted Answer

Yes. Many owners use a favorite older photograph to create a gentle tribute to the best friend they miss. We recommend choosing the image that feels most like them — even if it isn’t technically perfect. Our memorial portraits are rendered with warmth and restraint, in styles meant to honor rather than dramatize. You can preview the artwork before you buy and choose a digital keepsake, print, canvas, or framed heirloom to keep them close.

Question 6

Can I order prints, canvas, or apparel?

Accepted Answer

All of it. Once you’ve picked your favorite portrait, you can order it as a Digital Keepsake, Archival Giclée Print, Gallery Canvas, or Float-Framed Heirloom — all shipped worldwide on museum-grade materials. We also offer wearable and gift portraits: all-over-print hoodies, tees, and sweatshirts (your portrait edge-to-edge), plus phone cases cut for your specific model, ceramic mugs, fleece blankets, throw pillows, jigsaw puzzles, and totes. One portrait, dozens of ways to live with it.

Question 7

How long does it take?

Accepted Answer

From upload to a finished, watermarked preview is typically about a minute. We render three variations in parallel from three different AI engines, each with its own painterly bias, so you’re comparing different interpretations rather than three near-identical images. Physical orders ship from our print partners after you check out — fine-art prints and canvas usually leave the press in 2–3 business days, apparel and accessories in 3–5. Shipping time on top of that depends on where in the world you are.

Question 8

Do I need an account to start?

Accepted Answer

No. Upload a photo and you can browse styles, generate previews, and see exactly what your portrait looks like — all without signing up. An account becomes useful when you want to keep a permanent gallery of your portraits, re-order from older sessions, or have purchase history on hand. You can sign up at any point, including after checkout.

Question 9

How many free previews do I get, and how do rendering passes work?

Accepted Answer

Every visit, you get 5 free passes — and each pass renders 3 portraits at once, so that’s 15 free previews to explore different styles before you spend anything. Pick the one you love, or commission several if more than one captures your dog. Want to keep exploring? Add 10 more passes for $10 — and the full $10 is credited toward any portrait you purchase, so it’s really a deposit, not an extra fee. Passes bank to your account, so create a quick (free) account and they’re waiting for you next time. And whenever you make a purchase while signed in, we add 15 more passes to your account on the house — plenty of room to design gifts for the rest of the family. A quick note in the spirit of honesty: passes are a generous-but-finite allowance, not unlimited renders. We’d rather price it fairly and keep the quality high than promise endless free generations.

Question 10

Can I include more than one dog in a single photo?

Accepted Answer

Yes — many of our styles handle two or three subjects in a single composition. Photographs with more than three dogs get harder for the AI to keep distinct, so for a bigger pack we recommend either a tighter crop on the most photogenic two, or rendering each dog in its own portrait and pairing them as a diptych.

Question 11

Can I be in the portrait alongside my dog?

Accepted Answer

You can. We render the dog on its own or together with its owner — and yourself, if you wish — in the manner of the great portraits. The same engines that hold a dog’s markings hold an owner’s face. Most of our styles work beautifully on either.

Question 12

Where are my photos stored, and what do you do with them?

Accepted Answer

Your original upload sits in private, encrypted storage on our infrastructure and is only ever used to generate the portraits you asked for. We don’t sell, train on, or share your photos. See our privacy policy for the formal version.

Question 13

How many styles are there?

Accepted Answer

Over two hundred curated styles, organized into packs — Classic Art Styles, Pop Art, Psychedelic Drift, Nouveau Psychedelic Posters, Neo-Constructivist Pop, American Realist, and growing. Some are faithful homages to art movements (Renaissance oils, Art Nouveau, Japanese woodblock); others are deliberately weird in the way only generative work can be.

Question 14

Why three variations per generation?

Accepted Answer

Different image models have different sensibilities — one tends toward bolder composition and richer color, another toward fine textural detail, another toward dramatic lighting. We run all three on the same photo and the same style so you can choose the interpretation that looks most like the one you had in your head. If you want a fourth pass with our newest, most refined engine — the one that excels at preserving the smallest details of your dog’s face — that’s available as a Heirloom Painting after you’ve seen your first three.

Question 15

What is the Heirloom Painting?

Accepted Answer

The Heirloom Painting is an extra rendering with our newest, deepest-fidelity AI engine. It takes about three minutes — versus the minute or so for the free three — and produces a more refined, more faithful portrait. Once you’ve approved one of the free three, you can unlock the Heirloom for $1. The $1 covers the render itself (you’ll see a watermarked preview) and immediately upgrades every physical product on that session — canvas, fine-art prints, apparel, accessories — to use the Heirloom image. To download the unwatermarked high-resolution digital file as well, the download is a separate $25 unlock.

Question 16

Can I get something custom — a specific pose, an outfit, a background?

Accepted Answer

Not yet through the self-serve flow. The styles in the catalog are tuned to give consistent, beautiful results without prompt-engineering on your part. If you have a specific commission in mind that isn’t covered, write us via the contact page and we’ll see what we can do.

Question 17

Is the artwork really mine to use?

Accepted Answer

After purchase, yes — for personal use. Print it, hang it, gift it, post it, put it on your Christmas card, give it to your grandma. Commercial resale (selling prints of the same image as your own product) isn’t licensed by default; reach out if you want a commercial license and we’ll sort one.

Question 18

What can I order it on?

Accepted Answer

Wall art: giclée fine-art prints, Hahnemühle museum-grade prints, gallery-wrapped stretched canvas, float-framed canvas. Apparel: all-over-print tees, sweatshirts, and hoodies (your portrait covers the whole garment), or classic front-print tees, sweatshirts, and hoodies. Accessories: phone cases cut for specific iPhone and Samsung models, ceramic mugs, fleece blankets, throw pillows, jigsaw puzzles, totes, art socks. Digital: a high-resolution download, or the full pack with every variation upscaled to 4K and print-ready.

Question 19

How are prints actually made?

Accepted Answer

Wall art is produced by archival print partners using pigment inks on cotton-rag papers and stretched canvas. The Hahnemühle option is the same paper used in museum and gallery editions — 308gsm, smooth surface, neutral white, designed to last over a century without fading. Apparel is produced by sublimation (for all-over-print) or DTG printing (for front-chest designs), depending on the product. Phone cases use UV-cured glossy print on a tough snap-on shell.

Question 20

Where do you ship?

Accepted Answer

Worldwide. Shipping rates are calculated at checkout based on where you’re shipping to and what you’re ordering. Wall art ships from regional print partners (US, UK, EU, AU) rather than crossing oceans, so most orders arrive faster and at lower carbon cost than a single-origin operation.

Question 21

How long does shipping take?

Accepted Answer

Domestic deliveries (you’re in the same region as the print partner) typically arrive within 4–7 business days from order. International deliveries 7–14. Larger canvas pieces sometimes sit an extra day in production. You’ll get a tracking link by email the moment your order leaves the press.

Question 22

I made portraits before signing up — are they lost?

Accepted Answer

No. Anything you generated in the same browser before creating an account is automatically linked to your account when you sign up or sign in — provided you’re on the same device. If you started in a different browser or on a different device, write us and we’ll help reunite you with them.

Question 23

Can I sign in with Google or Apple?

Accepted Answer

Yes. Both Google and Apple sign-in are supported, alongside email and password. If you choose Apple’s “Hide My Email” option, the relay address still receives all your order updates as normal — Apple forwards them.

Question 24

Can I re-order an old portrait on something new?

Accepted Answer

Yes. Every portrait you’ve approved sits in your account. From there you can pull it back into the product picker and order it on anything we sell — without re-generating, without losing the variation you originally chose.

Question 25

Something’s wrong with my order. What do I do?

Accepted Answer

Get in touch via the contact page or reply to your order confirmation email. If a print arrives damaged in shipping, the wrong size, or doesn’t match the preview, we replace it. Apparel sizing exchanges are handled case-by-case; the size charts in product detail are accurate, so it helps to check those before ordering.

Question 26

Do you support canine causes?

Accepted Answer

Ten percent of every sale goes to dog-welfare charities — rescue, rehoming, and sanctuary work for dogs. It isn’t marketing language; it’s how we set the company up. We were founded by dog people, and we wanted that to show up in the math, not just the gallery.

Question 27

Is this AI? Are you employing artists?

Accepted Answer

The portraits are generated by AI image models, with prompts and stylistic conditioning designed by a small in-house team of artists and engineers. Nothing about that is hidden: we say so up top, in our process, and in our pricing. What that means for you: faster turnaround and a much wider range of styles than a single commissioned painter could offer at the same price. What it means for us: the work behind the scenes is curating styles, dialing in the prompts that preserve identity, training the team on quality control, and partnering with traditional craftspeople (the print and canvas shops, the framers) who finish the physical product by hand.

Everything we’re asked.

From your photo to the final piece.

What to upload — and why it matters.

The art side of things.

Where the portrait lives next.

Signing in, signing up, signing out.

If anything goes sideways.

Ask us anything we missed.